History
The Path to Success
MCA Solutions was officially launched in 1999, but the heart of the company – the
spirit of innovation that motivates employees and inspires customers – was
formed many years prior. In the 1980s, when supply chain management began to
emerge as a business priority, MCA's founders Dr. Morris A. Cohen and Dr. Vipul
Agrawal were already proving themselves thought leaders in the area of service parts
planning. Their unique perspectives on the service supply chain enabled them to
tear down existing paradigms and pioneer new algorithms, methodologies and workflows.
Innovation Drives Growth
Their ideas were noticed: companies like General Motors and IBM began tapping into
their innovative methodologies and solutions for their service supply chains. In
the process, IBM was able to cut inventory investment by $250 million, reduce annual
operating costs by 10 percent and dramatically improve customer service.
Realizing that there was no commercially available solution that could help enterprises
extract the maximum value from their service supply chains, Drs. Cohen and Agrawal
founded MCA Solutions to collect and evolve their technologies into a cohesive application.
Finally, with the development of Service Planning & Optimization (SPO™),
their cutting-edge methodologies and algorithms were made available to a wider range
of companies seeking to capitalize on the advantages of service.
Service Excellence Achieved
Today, MCA's SPO represents the pinnacle of service supply chain technology.
SPO is so revolutionary that it has twice earned a prestigious National Science
Foundation (NSF) Innovation Award. The NSF has described MCA's technology as "one
of the best examples of research that has influenced practice." With its powerful
combination of products and people, MCA has become the recognized leader in service
supply chain optimization – and a trusted partner who can help extend the
value of service excellence to companies in even the fastest-moving distribution
environments.